Support
Refund Policy
Digital game credits are delivered instantly, so refunds work a little differently. Here's how we handle them.
Last updated: October 2026
When you can get a refund
- You paid but your order could not be delivered.
- You were charged more than once for the same order.
- We delivered the wrong package because of an error on our side.
When refunds are not possible
- The currency was delivered to the player ID you entered, even if it was typed incorrectly.
- The in-game currency has already been spent.
- The game publisher suspended or banned the receiving account.
How to request a refund
Email support@microcopylab.com with your transaction ID and the reason for your request. We review every request and reply by email. Approved refunds go back to your original payment method; your bank or PayPal decides how long it takes to appear.
Need help?
Our support team replies by email, 7 days a week.