Support
Order Status
Here's what each order status means and what to do if your top-up hasn't arrived.
Order statuses
- Pending — your payment has not been completed yet.
- Paid — payment received; your top-up is being processed.
- Delivered — the currency has been sent to your player account.
- Failed — payment was declined or cancelled. You were not charged.
Delivery times
Most orders are delivered within minutes of payment. During busy periods or publisher maintenance, delivery can take longer. Restart the game to refresh your balance.
Still haven't received it?
Email support@microcopylab.com with your transaction ID, game and player ID, and we'll check your order right away.
Need help?
Our support team replies by email, 7 days a week.