Support
Contact & Support
Questions about an order, a payment or your partner account? Our team is here to help.
Email support
Email us at support@microcopylab.com. We answer every message, 7 days a week, usually within a few hours.
Help us help you faster
Please include the following in your email:
- Your order or transaction ID (from your PayPal receipt)
- The game and your player ID / server ID
- The email address you used at checkout
- A short description and a screenshot if possible
Common topics
- Order not received — see Order Status first, then email us.
- Wrong player ID — contact us right away before the order is delivered.
- Refunds — see our Refund Policy for what qualifies.
- Partner & affiliate accounts — login issues, payouts and commissions.
Need help?
Our support team replies by email, 7 days a week.